Refund policy

Kirby's Closet has a 30-day exchange or refund for store credit only. This means you have 30 days after receiving your item to request an exchange or refund for store credit. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kirbysclosetkw@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The cost of return shipping will be deducted from your store credit refund.

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at kirbysclosetkw@gmail.com.